RE: Lobby Disruptors . . .

[Al N Smithee]

I know its hard watching all that bashing BS in the lobby about our dear friend Michael as it was happening again today. Knowing this would be a hot button issue that these idiots would seize upon to provoke stuff in the lobby is why we all pushed hard with the poll for HP to do something drastic about the lobby before James comes back on.

While the need to now have a money deposit before receiving lobby chat privileges doesn't do anything to those already 'grandfathered' in, it will eventually weed those folks out also as they one by one get banned. After that when they go out to make up new 'monkey' names to come back in they will have to pony up each time the minimum deposit requirements. So they will have to PAY to be disruptive.

If they decide to PAY for that 'privilege' their METHOD OF PAYMENT will be on file with HP. Though it would be cumbersome for HP to trace them back through those trails requiring cooperation from the deposit handling entities, in the worst of cases this still could be done because NOW they are NOT completely anonymous anymore.

In the meanwhile, we will just have to wait and IGNORE them as best we all can until the 'grandfathered' in folks get banned out and the other ones 'paying' for the privilege get tired of PAYING or HP finally traces one or two of them back through their banking institutions. Word then will get out.

As I said, I know it is tough but all of our patience and ignoring them will eventually win out here. Best of luck to you and to us all.



.

[KingDolla]

anyone who wants to create

. names cant do it now


i support it

:waytogo:

[frstdraw]

Its 10:20 pacific time and im in the lobby watching Support Frank actually argue with Ken Howard and Ronny Cox about a person in the lobby who was abusive in language to many people for vast periods of time. How insane is it that HP support not only argues with customers, are they now going to chat banning stars and telling people such as Ronny and Ken that THEY are the ones who are wrong? How pathetic is that

[sledge14]

:sad: Bickering and disrespect are ball-less and low ways of communicating. We're all just people. Not one is better than the other....so why bother with knocking others down? It is just so pointless.... our world has enough grief in it... this is supposed to be a place where we go to enjoy time... and play the game we love. Oops.. am I even on the right thread? :silly: :oops: :wagfinger :comfort: :claps: :pokergame

P.S. Wait, I guess I do like some people better than others... but still, knowing we are all just little people in a big, big world.:)

[Al N Smithee]

Hollay/Lori?? Again, I wasn't there but you don't have two more 'laid back', gentlemanly people on this site (Michael Woods was your third) than Ronny Cox and Ken Howard. These fellows ONLY weigh in to ANY of this controversy here when it directly affects them or gets absolutely ridiculous. The fact that BOTH of them were having trouble in the lobby AND - as being reported here by frstdraw, a player I also would seriously doubt was ever biased in his views - with YOUR LOBBY SUPPORT as well?? THIS ONE REALLY BEGS FOR YOU TO LOOK INTO THE LOBBY CHAT ARCHIVES AGAIN. Would either of you, or whomever is the 'overlord' for the lobby chat and lobby support personnel please review this one.

Your lobbies are FAR BETTER than they ever were and it appears you are having way more control over them than you ever did - though situations still seem to develop there from time to time - but all of a sudden they seem to surround your Lobby-Support much more than they ever did before. Maybe your new guidelines for them are being misunderstood, misinterpreted and/or misapplied??? In any event, this is a new phenomena and deserves being addressed. I mean, come on? . . . Ronny Cox and Ken Howard in the middle of controversy with your support??? (Oh, and btw . . . HP-Frank also? He's one of the 'good guys', too??) Something DEFINATELY WRONG with this picture.

Thank you.



And agreed also sledge, but you forgot that we are not even a spec of dust in the universe also.
So what does it really matter who is right or wrong, let's just all enjoy this micro-nano-second of time we have here to live, and enjoy, our lives. No time for BS as far as I can see it either.



.

[INTHESADDLE]

Again, I've witnessed some of the most ridiculous events of getting out of control which could have been controlled by support by simply banning the individual who started it: Alkaline (can't remember what he had after).

Dolla invites Erin and Ken to a private sngl's table along with some of the other regulars (Calo, Master-B, and so on). This guy Alkaline also follows in. Chat was cool until Alkaline starts bashing Erin. A couple of players (Calo, Master-B) try to stand up for Erin. Which Alk only starts bashing anyone who responds. You can imagine (and support I'm sure (or I use to be until this occurance) you will investigate the chat archives.

After the tourny, everyone is back in the main lobby. Does Alkaline drop his bashing......NO !! He continues to bash Erin, calling her the nasty names that they degrade ladies with, and THEN, starts with Ronny. If you want to imagine how bad this got, leave your imagination out of it. Frank (lobby support) when brought into it, just told the STARS to drop and Alkaline would.

All along, whenever anyone would tell Alkaline he was about to be chat banned, he responded with HP knows me, they WILL NOT do anything!!
And you know, HE WAS RIGHT!!!! As stated earlier by Frank's response to help, it sure enough looked like he was taking Alkaline's side. That's when Ronny Cox told Frank to ban Alkaline or HIMSELF (meaning Ronny hisself) !!!

Wanna lose your Stars that play here HP ?? Let this occur again and they'll start dropping like flies. Erin had already stated she would not ever play at HP again!! Hopefully, since Alkaline ended up banned (we hope!!), she will return and stay with us.

I sincerely, AGAIN, hope that things can get back under control and peace can reign at HP. I have immensely enjoyed playing and chatting here and would not like to leave. 2 strikes already. 3, and you're out !!

It's a sad state of affairs when someone can call others, Stars or regular players, anything (and I do mean some of the filthies names anyone could come up with), and be let go without so much as even a warning !!

Sincerely,
Saddle

[INTHESADDLE]

I know what was occuring at Dolla's table because I had the window open to his table watching the tourny. I do this to watch some of the top players here at HP and LEARN from them.

And for Dolla, he is COMPLETELY INNOCENT in this one :)

Holla Dolla ;)

[Al N Smithee]

HP Support should have the ability to change the FONT COLOR TO WHITE on greivously offensive 'chatters' instead of having to wait for them to log off for a ban to take effect.

I am not sure, but if this guy is a big rake maker in the ring games he may thusly consider himself immune from serious actions. I would think even the WSOP would sanction Doyle Brunson for such activity. Hope HP does the right thing. Hate to lose Erin, Ronny or Ken over the likes of them no matter what rake anyone contributes.


.

[appers9]

Wow – for once I’m glad I decided to take a night away from here… I stopped in last night for one game of Omaha – got taken to the cleaners and shut the site down.

Silly me for thinking that lessons from just ONE WEEK ago had been learned and that HP had once again decided to take control of their lobbies. SHAME on HP for having NOT done so!

SO – Lori / Hollay / Don or whomever – Some questions for you … all of which I doubt anyone one of you will answer, since NOT ONE of my pm’s / e-mails have ever been responded to.. but I’ll throw these out there anyway, on the off chance you do answer:

[SIZE="3"]1) What part of your OWN CHAT RULES do you not understand, HP?(I’ve copied and pasted it for you as a reminder:
Originally Posted by HP-LORI 8/24/06 –
Perhaps we should be coming right out and telling players in public that they will be chat banned, however, I feel that this is threatening, also I would prefer it if we act like grown ups and discontinue the inappropriate behavior that would call for a chat ban. Assisting another player is not going to get your chat banned, however, here are some of the reasons that would…

>Harassing Celebrities, other Players or our Staff
>Sexually Explicit/Generally Obscene Messages
>Advertising / Spam (incessant/repetitive posting included)
>Disclosing personal information about someone other than yourself
>Racism/Sexism/Swearing
>Personal Attacks

2) Do you really base your standards on whom you determine to be a “penny-ante” player and whom you determine to be a “whale”? (Sounds like you do!)

3) Do you even Care who stays and who leaves this site? In other words – was Vincent correct when he told Auditing you to go ahead and leave the site, as another player would just replace him?

[proteinXx]

Appers - Just a question. Why would the site care more about high stakes players than lower stakes players? If someone is playing 3-6 lhe, the hands are often max raked at $2 or $3 depending on the number of people at the table. They make just as much off of a player who plays 3-6 lhe as they do someone who plays 500-1000 lhe or 100-100 NL. In fact, most players at the 3-6 lhe tables multi table and play longer sessions than the high stakes players. Therefore, they are making more off of lower stakes players than high stakes players. Just wanted to point out the flaw in your logic.

[appers9]

Point taken Protein... but it's still a question being thrown out and would still appriciate some kind of response from HP!

[proteinXx]

If it is a remark meant for one person, not for the group to respond too, shouldn't that be kept in PM's or EMAILs? BTW, what do you expect to get out of that post? Do you expect them to agree with you, then apologize? Do you expect the skies to part and God himself to come down from the heavens and vindicate you? I think you already know the response it will get from HWP, if any.

[appers9]

Originally Posted by ProteinXx If it is a remark meant for one person, not for the group to respond too, shouldn't that be kept in PM's or EMAILs? BTW, what do you expect to get out of that post? Do you expect them to agree with you, then apologize? Do you expect the skies to part and God himself to come down from the heavens and vindicate you? I think you already know the response it will get from HWP, if any.

Where is ANY of my original post or in my 1st response to you did I say anything indicating this was a Private or Specificied to One Person post? In FACT - if you had READ my response, you would have seen I agreed with your statements. However, at this point, I see you are more interested in attempting to start a pizzin match with me here, rather than remain focused on the issue at hand .. so, post away all the negative nasty remarks you choose -- I won't be responding to YOU again!

As for your SNIDE remark of: Do you expect the skies to part and God himself to come down from the heavens and vindicate you? Ignorance to the Inth Degree .. I need vidication from NOTHING!

[frstdraw]

INTHESADDLE did a great job further explaining the situation last evening. And although this ALK guy was definitely over the top and out of line and should not have been allowed to continue for the length of time he was I felt it was supports attitude and overall lack of respect for Ronny, Ken and Erin, for all intents and purposes telling them to shut it. While I know we are all the same people as pointed out in a previous post here, and although I really do not know the connection so to speak between the stars and HP, it seems HP derives a good part of its clientele from the ability to , as i quote their own ads, "come play where the stars play" If i wanted to "go play where the other shlubs play" (Not that anyone i know here is a shlub :jump: :jump: ) i can go to the other site i play on. Which by the way I do financially much better on, so it seems to me that if support is a bit rude to me oh well i guess its just the way it is. However, when support is both rude and quite frankly disrespectful to the stars, thats the same to me as if HP Lori was in the lobby and support Frank told her to drop it or shut it or stay out of it. (Im not quoting from last evening, just providing examples) I doubt that would fly too well.

[Skallagrim45]

... if Hollywood Poker is beginning to wonder if the benefit of lobby chat is beginning to be outweighed by the constant hassle pf dealing with the costs of running a lobby chat. :what: :what: :what:

I wasnt there to witness, and I wont disagree that the reported attitude of support is worthy of complaint, if those reports are correct and reflect both sides. :eek:

But all this constant riling up over abusive and obnoxous folks in chat is beginning to wear on me a little ... not because I wouldnt like to see a perfect lobby, but because I suspect a perfect lobby is not possible. Its one of the overall good things that nobody can completely control the internet; but just like on a busy street in a big city, sometimes you have to take the good with the bad. Michael Woods understood this completely and made combatting it with humor and patience into something akin to an art form. It is one of the many reasons he is so missed. :angel:

So while I agree that this is not a public place, it is, at least, open to the public. Celebs and all of us know that that means some a**holes will appear in our space. But unlike a physical place, its a little bit harder to kick someone out, which aint that bad when you consider that unlike the a**hole in real space, the a**hole in cyberspace can never DO anything to you, they can only say things. :yawn: :) :cool:

Just pleading for a little perspective,

Skallagrim

[proteinXx]

Where is ANY of my original post or in my 1st response to you did I say anything indicating this was a Private or Specificied to One Person post?

but it's still a question being thrown out and would still appriciate some kind of response from HP!

If it is a question that would appreciate some kind of response from Hollywood Poker, not other players, then you were directing it toward Support. If that is the case, send them an email or a PM. If you do not want feedback from other people, if you want to hear from Support, then call them, send an email, send a PM, ask them in a lobby.

you are more interested in attempting to start a pizzin match with me here, rather than remain focused on the issue at hand .. so, post away all the negative nasty remarks you choose


Ignorance to the Inth Degree

Looks to me like you are the one being nasty. I was merely pointing out facts. Is your goal here to try and be productive, to work with other players and HWP to fix a problem, or just to post derrogatory things about HWP and put down anyone who does not agree your agenda?

[OCVI]

I have to ask this: where did this theory, that support decides what people can do or say based on their rake/level, come from?

Sounds to me that it's on the same level as the theory that there are a bunch of switches sitting in some room, that support flicks if you give them a hassle. And the theory that the dealing of the river 'slows down' because the computer is searching for the card that will bad beat you. :roflmao:

Other than excluding freemoney players (thank god) it looks to me that support doesn't use money to decide who can chat or say whatever.

Besides which, some guy hanging around to cause problems who then joins a low-buyin SNG (just assuming - figure it's a safe assumption) is hardly likely to be a big time rake payer around here. Right?

[Al N Smithee]

I have to ask this: where did this theory, that support decides what people can do or say based on their rake/level, come from?

Sounds to me that it's on the same level as the theory that there are a bunch of switches sitting in some room, that support flicks if you give them a hassle. And the theory that the dealing of the river 'slows down' because the computer is searching for the card that will bad beat you. :roflmao:

Other than excluding freemoney players (thank god) it looks to me that support doesn't use money to decide who can chat or say whatever.

Besides which, some guy hanging around to cause problems who then joins a low-buyin SNG (just assuming - figure it's a safe assumption) is hardly likely to be a big time rake payer around here. Right?

The offender, akalinetrip, said - or reportedly said - in the lobby words to the effect 'support can't do anything to me they know who I am' to which someone here said they wondered what kind of hold - as in who's brother-in-law was this guy that they couldn't get rid of - akalinetrip had on HP. I said here as a possible answer to that, that maybe he was a 'high roller/rake contributor' who THINKS* he is immune based on his income generation for the site.

It was NOT a condemnation of the site or support for actually doing it, but merely a suggestion as to why this guy would THINK that he was somehow 'immune from prosecution' enough to say words to that effect in the lobby. Kinda like having diplomatic license plates in NYC and traffic violations.

Was not a statement of fact here - as some have assumed - just an offer of a potential reason he might feel invincible was all.

*Remember MY point of view when reading this - I said the idea here MAY have been started by me as I was proposing why the fellow thought he was above HP-LobbySupport scrutiny, NOT that I believed it to be true myself. Just wanted to clarify that. ;)


.

[proteinXx]

OCVI - You are correct. The idea that Support treats anyone differently based on the rake $$$ they generate is absurd. There is more than one 100-200 to 500-1000 lhe player who has lost their chat for being abusive to players at the table. That is why when a few of them (who I won't name), will sit in and out really fast when they get mad. It is because they can't chat, because their chat was taken away.

In all fairness to the network, I have seen them treat high stakes players just as poorly as play money players. Instead of looking at a conspiracy theory, it is safe to assume they treat everyone the same way.

With that being said, I have seen HWP take some real steps in the last few months to increase the level of customer service they provide. It does not really matter where someone goes, there are always trouble makers around. I am sure Support does not WANT someone being rude or disruptive. Support does not have some magical way of screening people before they chat in a lobby. What I find insane, is that people let it affect them so much. If someone wants to be a jerk, fine. That reflects on them and in time Support will weed them out (especially with the new policy of real money players only being able to chat). Posting about conspiracy theories and Support not caring about certain players, but caring about others is a little off the wall.

Instead of giving people the satisfaction of posting about them, and constantly complaining about them, why not just ignore them? There are people in real life who act like idiots too. If someone cuts you off, runs a red light and then honks at you, does that ruin your entire day too? Do you write down their license plate numbers and spend the next week obsessing over it? I really think people need to get a grip. If someone is driving you that crazy, then why not talk in a tourney lobby where the person isn't around? Why not start up an SNG or go to a cash game table, where the person can be muted if they show up? It just seems to me that people are taking things a little too far when they start coming up with these wild ideas as to why Support is "against" them. I doubt anyone in Support is not sensitive or caring about Michael.

[catlady35x]

food for thought...

Where is the staunch HW Support defender(s) now?

[AINTITDUCKY]

:dance: If everyone would just ignore them and not reply they will soon go away. All they need is for one person to reply to their obscene and ignorant banter and that adds fuel to the fire. Dont stoop to their level......IGNORE, IGNORE, IGNORE.:happy:

[easymoney161]

I appreciate all of the input as I learn how to navigate the site.

[buuuud.]

two sayings i found, who knows where, that i think may apply to this situation:

Never argue with an idiot. People watching may not be able to tell the difference.

Never argue with an idiot. They drag you down to their level then beat you with experience.

[Al N Smithee]

Completely agree . . . having lost many an argument with an idiot myself just by letting him get me INTO the argument with him. You also win NOTHING by besting a fool, so why try?

But this understanding comes with age and wisdom - and experience - only.

School's out. :waytogo:


.

[kaytarah]

an e-mail with a screen shot to support works wonders. try it sometime. pictures are sometimes better than trying to explain the situation.

[terryruss]

hi kay, i totally agree with you, if they like being mean to people, get a screen shot send it in. they dont deserve any breaks. just make sure they dont send in fake screen shots, some actually alter them to get people in trouble,thank you. terryruss:happy:

[catlady35x]

an e-mail with a screen shot to support works wonders. try it sometime. pictures are sometimes better than trying to explain the situation.


many screenshots have been sent in and been simply ignored:(
i figure email - screenshots - live support and follow up is the only way

too bad they didnt enable white out or instant chat ban :cry:

[terryruss]

catlady , you are right instant chat ban would of made it alot better. thanks terryruss:happy:

[littleheaven]

Wow – for once I’m glad I decided to take a night away from here… I stopped in last night for one game of Omaha – got taken to the cleaners and shut the site down.

Silly me for thinking that lessons from just ONE WEEK ago had been learned and that HP had once again decided to take control of their lobbies. SHAME on HP for having NOT done so!

SO – Lori / Hollay / Don or whomever – Some questions for you … all of which I doubt anyone one of you will answer, since NOT ONE of my pm’s / e-mails have ever been responded to.. but I’ll throw these out there anyway, on the off chance you do answer:

[SIZE="3"]1) What part of your OWN CHAT RULES do you not understand, HP?(I’ve copied and pasted it for you as a reminder:


2) Do you really base your standards on whom you determine to be a “penny-ante” player and whom you determine to be a “whale”? (Sounds like you do!)

3) Do you even Care who stays and who leaves this site? In other words – was Vincent correct when he told Auditing you to go ahead and leave the site, as another player would just replace him?

Wow -- I actually agree with Appers!
:dance:

I just wanted to add something ...

I was chat banned for saying --one-- misunderstood thing in the lobby within an hour after I watched a celeb call another player an a-hole 2 or 3 times in a row with no comment from support.

Don't the same rules apply for Celebs?

I understand that celebs bring in a lot of cash for this site, but when it comes down to the rules, we are all people and nobody is better than anyone else. The rules are concrete.
Or are they not??

Just a thought :sad:

[Amandolyn]

Uhh I ahhh OH NM

(zips her lips and saves banning for another day)

[--HONEY--]

AIR! :cool:

It has much more power than fire did u know that?

[physsie1]

:sick:
I am never surprised at the lengths people go to
I tend not to hang out in lobby anymore for just this reason

[catlady35x]

i dunno, maybe if youre a parent, incessant whining and crying become like background noise after a while...just drowns out.


it does at times with some kids for sure

[kaytarah]

many screenshots have been sent in and been simply ignored:(
i figure email - screenshots - live support and follow up is the only way

too bad they didnt enable white out or instant chat ban :cry:

perhaps the ones complaining.. complain to often about small things. I have never had a problem with support handling a situation, but then again, I am not a fanatic about what people say or do. If its something that is worth support looking at, they will... and they will take appropriate action. just dont cry wolf all the time when there are situations where you can choose to ignore who is bothering you. if they banned everyone for saying something that someone else did not like, there would be nobody chatting anywhere.. ever.. perhaps the ones who are yelling the loudest about this issue should decide to be adults and ignore people that are annoying in the chat. For instance.. I personally want to climb a wall and smack someone when a certain person spams about a game every 3. 5 seconds in caps. I dont say anything. It annoys me. It is not right, but I am old enough to get past it and move on. maybe others should try that. Or maybe... just ignoring those who make you upset is an idea. Support should not have to deal with kindergarten issues. Abuse support, they will eventually ignore you when you need them most.

[--HONEY--]

http://img.photobucket.com/albums/v200/honey_comb1/scousers.jpg

I need an an answer now!!I've been ignoring this long enough!! Which one is HP DON!!:roflmao: :roflmao:

[calo4]

The real question is:

WHERE'S WALDO?

[kaytarah]

But where is the drama and gossip that is needed by a lot of members if they take your advice?

You have a valid point, its all about the drama, I forget that sometimes.