24 Hour Lobby Support!!!

[HP-Lori]

Effective today, December 1st 2005, we are thrilled to announce that we now have 24X7 Lobby Support. With this change, we have also transitioned the responsibilities of our Lobby Support to our central Customer Service department that handles all of our emails and calls, so it is a big improvement in our ability to handle more of your questions at a faster rate.

We also want to inform those of you who are not yet aware of the departure of Adam, Charles and Danielle from their Lobby Support roles. In the time that they have been in the lobby for Hollywood Poker, they have gained trust and friendship from many of you. We have received numerous emails of positive feedback about each of these individuals, they have been great assets for Hollywood Poker and for that we thank them. Please feel free to leave them a note in the following thread with your goodbyes which they will be able to read; http://forum.hollywoodpoker.com/showthread.php?t=4618

We have the utmost faith in the new lobby support personnel. They have been carefully chosen and extensively trained by the same people who have trained all of our lobby support personnel in the past, and they are instilled with the same passion for our community that we all share. I trust that the community will welcome our new members with the same respect extended to our previous moderators when they too were brand new!

As always, we’re here to help you enjoy your Hollywood Poker Experience – now we’re 24/7 in the lobby!

Lori

[aussiemegan8]

Originally Posted by HP-Lori

Effective today, December 1st 2005, we are thrilled to announce that we now have 24X7 Lobby Support. With this change, we have also transitioned the responsibilities of our Lobby Support to our central Customer Service department that handles all of our emails and calls, so it is a big improvement in our ability to handle more of your questions at a faster rate.

We also want to inform those of you who are not yet aware of the departure of Adam, Charles and Danielle from their Lobby Support roles. In the time that they have been in the lobby for Hollywood Poker, they have gained trust and friendship from many of you. We have received numerous emails of positive feedback about each of these individuals, they have been great assets for Hollywood Poker and for that we thank them. Please feel free to leave them a note in the following thread with your goodbyes which they will be able to read; http://forum.hollywoodpoker.com/showthread.php?t=4618

We have the utmost faith in the new lobby support personnel. They have been carefully chosen and extensively trained by the same people who have trained all of our lobby support personnel in the past, and they are instilled with the same passion for our community that we all share. I trust that the community will welcome our new members with the same respect extended to our previous moderators when they too were brand new!

As always, we’re here to help you enjoy your Hollywood Poker Experience – now we’re 24/7 in the lobby!

Lori

So are we going to get any updates on Lobby Support now, as far as I can see there is very rarely any Support in the lobby now & they are all new. Have they been fully trained & educated in the workings (more likely the NOT workings of HP/Ongame) so they can answer members questions quickly & truthfully instead of copying/pasting same old lines like .. has been forwarded to relevant dept, ty for your patience blah blah blah.
Another bad move by the HP heirachy. Good luck HP in keeping what few members you have left. I would love to see the numbers of HP to see how many do not play here anymore.
You have no one but yourself to blame for slowly killing what used to be 1 of the best poker sites online!!