The "blink" in a tournament -- Hollywood glitch

[BlackEleven]

Don't know if anyone is familiar with this phenomenon, but . . . I was dealt pocket aces in "Frenzy" tournament tonight (Hand # 847,823,077). I called big blind, short stack to my left goes all-in, guy to my right calls him. Just as I am about to go all-in, my screen freezes for just a split-second, then my hand is folded, and the two other players are in showdown mode. ALL within about 3 seconds!

Did I take too long? No, can't be. The time from the first all-in to the showdown was no more than 12 seconds. Also, it never gave me the "It's your turn to act!" message. So, it wasn't a delay.

Was I disconnected? The game log says that I was. However, it is supposedly HollywoodPoker software "policy" to allow a player another 30 seconds to reconnect. Didn't happen. It all happened in less than 5 seconds.

This same problem happened over at *********. Players on the their message boards were calling it "The Blink". For a couple of weeks, ********* denied the problem, until it became clear that it was not just a fluke. It happened to dozens of players. Finally, ********* changed their story and no longer blamed the players' connection, and they admitted that the software needed a patch. After they repaired the software, the problem went away.

Still, loyal players were ticked off that ********* would not believe or understand the problem for so long. Well, I am sad to say that Hollywood Poker's telephone support is in the same category now. They tell me that I took too long -- "But why didn't I get the Hurry Up prompt?" They then say, actually you disconnected. "But why didn't I get the full time to reconnect?" To which they bluntly say, Hollywood Poker cannot refund for this situation. Sorry.

Well, more of my time and play is going back to *********, until Hollywood support grows up and treats experienced players like they are rational customers and not delusional folks just trying to get rebates or credits. Poor job, Hollywood Poker!

[Judge_Roy]

Not Trying To Cast Any Stones Here But The Same Thing Happened To Me. The Game Folded Me As Soon As It Came My Turn To Play. Wasn't Really Sure What Happened. May Be A Little Glitch In The System. But,,,,,,it Did Only Happen Once So I Didn't Say Anything.

[Julie]

Hey Judge,

We were not aware that people were still having disconnect issues. Mike has asked that anyone having disconnect issues email him at mike@hollywoodpoker.com. Please include the following information if possible:

Download or Web-based (java) version of the software?
Time and Date of game
Hand number if possible
Your Operating System (XP, Win2000, Win 98se, MAC OS 9 or OS X, etc)
Any other details you might think is important of noting please include them as well.

Thanks!

[GoPoundSalt]

Not to beat a dead horse but i had pocket J's a few weeks ago and the flop came J J 10 and the guy before me went all in and before i could click anything my cards were folded. Needless to say i was a little upset. Support told me i took too long as well but there was only like a 1.5 second span between his all-in and my disconnect. Woulda been a $150 pot in a ring. But oh well i guess cuz i'm never gonna get a refund.

[Insider_1964]

It isn't an isolated incident, I know I have this happen about 6 times a week here, and so many others have also mentioned it, HP techs really need to get with pokernetwork and get the HP client fixed here, especially if it is 'fixed' on other pokernetwork sites.

[coco beanner]

it is not fixed on other network sites,,,,, i have experienced it twice in the last two days across the street.